Refund policy

Refund & Return Policy – Dumpling Collectibles

At Dumpling Collectibles, we strive to ensure every customer is satisfied with their purchase. Please review our refund and return policy before placing your order.

❌ No Returns on Singles

Due to the nature of trading cards and the collectibles market, all sales of single Pokémon TCG cards are final. We do not accept returns, refunds, or exchanges on singles once they have been purchased.

📦 Sealed Products & Accessories

We accept returns only on sealed products and accessories (e.g., unopened booster boxes, sealed packs, storage supplies) under the following conditions:

  • You must contact us within 7 days of receiving your order.

  • Items must be returned in the same condition as received, unopened, unused, and in original packaging.

  • Proof of purchase is required.

🚫 Non-Returnable Items

  • Singles (all conditions)

  • Opened or tampered sealed products

  • Gift cards

  • Sale items

🛠 Damages & Issues

Please inspect your order upon delivery. If your order arrives damaged, defective, or incorrect, contact us immediately at admin@dumplingcollectibles.com with photos of the issue. We will review the claim and work to make it right.

💳 Refunds (if applicable)

If your return (for eligible products) is approved:

  • A refund will be issued to your original payment method within 10 business days.

  • Please note that your bank or credit card company may take additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at admin@dumplingcollectibles.com.

✅ This policy makes it super clear that singles are final sale (very standard for TCG stores), but still gives customers reassurance about damaged/wrong items.